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Welcome to the Breuninger Help Center

Here you will find answers about our online shop and your orders

How can we HELP YOU?

  1. Breuninger Help
  2. Returns & Refunds

How can we assist you?

Returns & Refunds

  • How to return items If you're not completely satisfied with any item from your Breuninger online ...
  • Return policy We want you to be completely satisfied with your Breuninger purchase. If you’...
  • When will I receive my refund for a return? Returns typically take up to 7 business days to reach our logistics center an...
  • Need a New Return Label? If you are a registered customer in our online shop, you can generate a new r...
  • I received a defective item We’re really sorry to hear that the item you received didn’t meet our quality...
  • Why was my order returned to Breuninger? We’re sorry your order didn’t make it to you! Here are a few possible reasons...
  • I received the wrong item We're sorry that you received the wrong item! To make it right, please follow...
  • Can I exchange an item? We currently do not offer direct exchanges.If an item doesn’t fit or isn’t to...
  • Does Breuninger offer free shipping for returns? Yes! You can return items that don’t fit or that you’re not fully satisfied w...
  • Can I return multiple orders or partial deliveries in one package? Yes, you can conveniently return multiple partial deliveries or orders in a s...

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